Last updated: June 23, 2026
Sanoya Webshop Shipping Policy
Introduction
This shipping policy applies to all orders placed through our wine webshop. It contains all relevant information about shipping costs, delivery times, and the procedure for any deviations.
Shipping Costs
Shipping costs depend on the number of bottles and are calculated automatically at checkout. A complete overview of our rates can be found on our shipping and delivery page.
For orders of more than 72 bottles, the shipment will be sent via the Sanoya Dedicated Courier Service for €74.95 (incl. VAT).
Free shipping via our Sanoya Dedicated Courier Service for orders from €1,500,-.
Delivery Time
- Orders placed on weekdays before 4:00 PM: We aim to ship these orders on the same day.
- Delivery time: The estimated delivery time within the Netherlands is 1-2 business days after dispatch. For international orders, delivery times may vary.
Shipping Method
We use PostNL, DHL, DPD, and UPS for shipping our packages. You will receive a track & trace code with which you can track your shipment.
Packaging
We pay great attention to safely packaging your order. The bottles are carefully packed to prevent damage during transport.
Delivery
- Absent at delivery: If you are not at home upon delivery, the package courier will leave a message with instructions for picking up the package.
- Delivery address: Please double-check the provided delivery address when placing your order. We are not responsible for errors in the provided address.
Damages
Should you discover upon receiving your order that bottles are damaged, please contact us within 24 hours of receipt. We will process the damage as soon as possible.
Force Majeure
In cases of force majeure, such as strikes, natural disasters, or disruptions at our suppliers, we cannot guarantee that the delivery time will be met. In such cases, we will inform you as soon as possible.