Last updated: June 22, 2026
This Privacy Policy describes how Sanoya collects, uses, and discloses your personal information when you visit or make a purchase from www.sanoya.nl (the “Site”). For the purposes of this Privacy Policy, “you” and “your” refers to you as the user of the Services.
Please read this Privacy Policy carefully.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site and update the "Last updated" date.
How We Collect and Use Your Personal Information
To provide the Services, we collect personal information about you from various sources. The information we collect and use depends on your interactions with us.
What Personal Information We Collect
The type of personal information we obtain about you depends on your interactions with our Site and your use of our Services.
Information We Collect Directly From You
Information that you directly submit to us through our Services may include:
- Contact details including your name, address, phone number, and email.
- Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.
- Account information including your username, password, and security questions.
- Customer support information including the information you choose to include in communications with us.
Some features of the Services may require you to directly provide us with certain information. You may choose not to provide this information, but doing so may prevent you from using these features.
Information We Collect Through Your Use
We may also automatically collect certain information about your interaction with the Services using cookies, pixels, and similar technologies. This includes device information, browser information, your IP address, and other information about your interaction with the Services.
Information We Obtain From Third Parties
Finally, we may obtain information about you from third parties, such as:
- Companies who support our Site and Services, such as Shopify.
- Our payment processors, who collect payment information to process your payment and fulfill your orders.
- Third parties with whom we partner for online tracking through pixels, web beacons, and cookies.
How We Use Your Personal Information
- Providing products and services. We use your personal information to process your payments, fulfill your orders, and manage your account.
- Marketing and advertising. We may use your personal information for marketing and promotional purposes. If you are a resident of the EEA, the legal basis for this is our legitimate interest in selling our products, in accordance with Art. 6(1)(f) GDPR.
- Security and fraud prevention. We use your personal information to detect and investigate fraudulent or malicious activity. We encourage you not to share your login credentials with anyone. If you believe your account has been compromised, please contact us immediately. The legal basis for this is our legitimate interest in keeping our website secure, in accordance with Art. 6(1)(f) GDPR.
- Communication and service improvement. We use your personal information to provide you with customer support and to improve our Services. The legal basis for this is our legitimate interest in communicating with you and maintaining our business relationship, in accordance with Art. 6(1)(f) GDPR.
Cookies
Like many other websites, we use cookies on our Site. For more information, please visit https://www.shopify.com/legal/cookies. You can set your browser to remove or refuse cookies, but this may negatively affect your user experience.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties, such as:
- Vendors who perform services on our behalf (IT management, payment processing, customer support, shipping).
- Business and marketing partners to show you advertisements.
- When you direct us to disclose information to third parties.
- Affiliates or other entities within our corporate group.
- In connection with a business transaction or to comply with legal obligations.
We disclose the following categories of personal information to the recipients listed below:
| Category | Categories of Recipients |
|---|---|
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Third-Party Websites and Links
Our Site may contain links to websites operated by third parties. If you follow links to such sites, it's important to review their privacy and security policies. We are not responsible for the privacy or security of such sites.
Children’s Data
The Services are not intended for use by children. If you are the parent or guardian of a child who has provided us with personal information, you may contact us to request its deletion.
Security and Retention of Your Information
No security measure is perfect. We advise against using insecure channels to communicate sensitive information to us. How long we retain your personal information depends on legal obligations and the necessity for providing our Services.
Your Rights
Depending on where you reside, you may have the following rights:
- Right to access/know: You may request access to the personal information we hold about you.
- Right to delete: You may request that we delete your personal information.
- Right to correct: You may request that we correct inaccurate data.
- Right to portability: You may request a copy of your data or request that we transfer it to a third party.
- Right to opt-out of targeted advertising: You may request that we do not use your data for targeted advertising.
- Restriction of processing: You may ask us to restrict the processing of your data.
- Withdraw consent: You may withdraw previously given consent.
- Appeal: You may appeal our decision if we deny your request.
- Communication preferences: You may opt out of promotional emails at any time using the unsubscribe option in our emails.
You can exercise any of these rights by contacting us using the contact details below. We will respond to your request in a timely manner.
Complaints
If you have any complaints about how we process your personal information, please contact us. If you are not satisfied with our response, you have the right to lodge your complaint with your local data protection authority. For the EEA, a list of the responsible supervisory authorities can be found here.
International Users
We may transfer, store, and process your personal information outside the country in which you reside. When transferring outside Europe, we rely on recognized transfer mechanisms such as the European Commission's standard contractual clauses.
Contact
If you have any questions about our privacy policy or wish to exercise your rights, please contact us at support@sanoya.nl.
We are the data controller of your personal information for the purposes of applicable data protection laws.